Question 1

How far do you travel?

Accepted Answer

We serve Piedmont, Greenville and the entire Upstate of South Carolina. The first 10 miles are free; beyond that the delivery fee is $1.50 per mile of the total distance.

Question 2

How do I book?

Accepted Answer

Fill out our booking form, call or WhatsApp us — we confirm within an hour during business hours.

Question 3

Do you require a deposit?

Accepted Answer

Yes — a 50% deposit secures your date and character. The balance is due the day of the event.

Question 4

Can I customize my package?

Accepted Answer

Absolutely. Mix services, add characters or build a fully custom experience.

Question 5

How early should I reserve?

Accepted Answer

We recommend 3–6 weeks in advance, especially for weekends and holiday seasons.

Question 6

What is your cancellation policy?

Accepted Answer

Cancellations 14+ days before the event receive a full refund minus a small processing fee. See our Refund Policy for details.

Question 7

What if it rains?

Accepted Answer

For outdoor events, we require a covered plan B. We can reschedule at no extra cost if severe weather is confirmed.

Question 8

What payment methods do you accept?

Accepted Answer

All major credit cards, Apple Pay, Google Pay, Zelle and CashApp. Secure Stripe checkout available for deposits.

Frequently Asked Questions